Subscriptions and billing
Monthly total = active property count × the selected band rate: 1–3 Properties at $15 USD/property/month; 4–9 Properties at $10 USD/property/month; 10–29 Properties at $7 USD/property/month; 30+ Properties at $5 USD/property/month. Stripe handles subscription billing and, where applicable, host-side payouts via Stripe Connect. Where payouts are enabled, Stripe receives payout bank details. We never see card numbers.
Refunds
One-time payments (e.g. onboarding add-ons) are refundable on a case-by-case basis within 14 days for documented non-delivery of the paid feature. Cancellations stop future charges but do not automatically refund the current billing period; pro-rated refunds are granted at our discretion for documented service issues, requested within 14 days of the charge. We do not refund for partial-month usage, voluntary cancellation, or unused capacity.
Cancellation and data
You can cancel from the dashboard at any time — no email or call required. The subscription stays live through the end of the period you have already paid for, then it ends and no further charges are made. After cancellation you retain read-only access for 30 days so you can export your message history and compliance filings. Account deletion is requested by opening /contact?category=privacy (or emailing privacy@rentaraai.com — same privacy desk either way); there is no automatic purge on today's build, but every deletion request is honored within 30 days from receipt. Billing records are retained for the period required by tax law. Full details are in our Privacy Policy. Dashboard cancellation applies to every property-count band, including 30+ Properties.
Acceptable use
You may not use the service to publish listings that are illegal in your jurisdiction, or to have the AI misrepresent your license or permit status to a guest or a regulator. You may not scrape or mirror data from other operators on the platform, attempt to bypass rate limits on the AI proxy, or reverse-engineer the model. If we detect abusive use we suspend the account first and ask questions second.
Your responsibilities and our liability
RentaraAI is a software tool. You remain the licensee of record on every regulatory filing the AI helps you draft — the AI never files for you and never represents you to a regulator under its own authority. Every guest-facing message is reviewed and approved by a human in your account before it is sent, so the content of guest communication is your responsibility. To the maximum extent permitted by law, our total liability for the service in any 12-month period is capped at the amount you paid us in that period; we are not liable for indirect, incidental, or consequential damages.
Changes to these terms
If we make a material change to these terms — to billing, to data handling, or to your obligations under acceptable use — we email every active account at least 14 days before the change takes effect, and we re-prompt consent on your next sign-in. Non-material changes (typo fixes, clarifications, contact-email updates) are posted here and the "Effective:" date at the top of this page is updated.
Contact
For billing questions, refund requests, or terms disputes, email billing@rentaraai.com. We acknowledge within one business day.
Effective: 2026-09-11 · v2026-09-11
These terms are governed by the laws of the State of Indiana, United States. Disputes are resolved in binding arbitration in Marion County, Indiana.
Read our Privacy Policy →